Google has been talking about ending Google Hangouts for a couple of years. That time is nearly here. Hangouts has been Google's instant messaging and video chat service. Google is splitting Hangouts into two separate apps, Google Chat for instant messaging and Google Meet for video chat.
As of right now, what you see below is how Google Hangouts integrates within Gmail. Many of you use this often to communicate quickly and informally with colleagues. Now that Chat is replacing the Hangouts' instant messaging, nothing will change in how you access it in Gmail. Early in 2021, the look of this integration will change.
At this point, what you see above and below is how you instant message a colleague in Hangouts when in Gmail. Click the "plus" button to start a new conversation or click a name in the list on the left to continue an already started conversation.
To see the new Google Chat, open a new tab in Chrome and go to chat.google.com. The interface will not look dramatically different than that of the Hangouts website, hangouts.google.com. You will notice that your Google Hangouts messages will have migrated to Google Chat and they can be continued.
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